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Frequently Asked Questions

Union University continues to work to provide a safe learning, living and working environment for students and employees. However, there can be times when it is critical that the college find ways to immediately inform the campus community of an emergency.

As part of the college's review of the emergency response plan, a new program was implemented during the Fall 2007 semester. All students and employees are strongly encouraged to sign up for notification of campus emergencies through a text message and email alert system.

Q: How do I get this service?


A: If the University has your correct cell phone number you will be registered for emergency text alerts through Regroup, the University's text message provider. You will need to update your account with alternate contact information (e-mail and additional phone numbers) as well as provide your cell phone carrier information. Please note, you must have a cell phone that accepts text messages. You may want to sign up for a text message plan with your carrier, if you do not have one already. Register for alerts at http://www.uu.edu/uualerts.

Q: How do I stop this service?


A: The suggested method is to unsubscribe on http://www.uu.edu/uualerts/ and follow the unsubscribe prompts after logging in. You may also click the unsubscribe link on a UUalert e-mail. Unsubscribing via the website, responding to a text or unsubscribing via the link on the e-mail will remove you from both the text alerts and e-mail alerts.

Q: What will it cost?


A: There will be no cost from the university; the only cost would be from your carrier depending on the standard messaging rate of your plan.

Q: Will my cell phone number be given out or made public?


A: No. The university will not publish or give out your cell phone number. It will only be securely shared with Regroup, the company providing Union with this alert service.

Q: Some alert services are advertiser supported; will I receive ads on my phone?


A: No, the Regroup solution is not advertiser supported.

Q: Does this work with all carriers?


A: The service works throughout the United States and some territories. 99% of U.S. mobile subscribers are covered. If you have a pay-as-you-go plan with carriers such as Virgin Mobile, you may not be able to receive alert messages and is a limitation of those carriers, not the service or service provider.

Q: What if I change carriers or phone number?


A: Please be sure to re-register or update your profile information to facilitate successful message delivery to you. Additionally, please notify the University at Union Station of your new contact information.

Q: I have a carrier that is not listed. What are my options?


A: Please send an e-mail to regroup@uu.edu that includes your name, ID, confirmation of carrier and cell phone number, and we will evaluate how to enter you into the system.

Q: How will this be used?


A: Union University will use the emergency alert system only in case of emergency that impacts the campus(es) and requires immediate communication (e.g. campus power outages, security threats, and/or severe weather alerts). Campus involvement alerts will be sent as determined by the group administrator. Again, the service will not be used for commercial advertising.

Q: How else does the college communicate in emergencies?


A: Depending on the situation, various types of communication are used. This includes, but is not limited to Union email, postings on the website, radio and television broadcast, the Info Dawg Hotline (731-661-5048), and personal contact to an area.

Q: Can parents sign up for this program?


A: Yes. They can signup at http://www.uu.edu/regroup/

Q: If I've signed up before, do I need to sign up each semester?


A: No, once you have signed up, you are in the system until you choose to un-register by logging back in at this site with your number.

Q: Has this system been tested?


A: Yes. Each October 1 and March 1 a message will be sent to test the system and those that have signed up will receive instructions on how to respond.

Q: How do I get help if I have a question or problem?


A: For technical questions about text message alerts and phone compatibility, contact Regroup at www.regroup.com. You may also contact Bryan Carrier at bcarrier@uu.edu to get the support info.

Quick Links

UUAlerts
  • Student/Faculty/Staff Signup
  • Friends and Family Signup
  • Frequently Asked Questions
  • Understanding that many people pay to receive text messages, the system will be used with discretion and again, only to provide information that would require the notification of the entire campus. This text message program is an added layer of security. E-mail and the campus website will still be the most reliable sources of information about security-related campus events.
  • This system is voluntary and you may opt out at any time. With that said, members of the Union community are strongly encouraged to receive text messages on their cell phones in the event of a campus-wide emergency, security and/or severe weather threat.
  • Test alerts will be sent bi-annually on March 1 and October 1.

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