Union University

Information Technology

Information Technology

Information Technology > TechBrief > 6-28-2011

Jim Avery

Welcome to TechBrief!

From Jim Avery
AVP for Information Technology

Greetings Colleagues!

Here in IT, we've been busy with several new projects and wanted a better means of communicating the details of these important initiatives to you.

To that end, we've created TechBrief, a regular e-newsletter to keep you informed of the latest happenings in Information Technology at Union.

In this issue, you'll learn about our new QuickIT self-service ticket system, our new software portal, and some tips to help you avoid the pitfalls of e-mail scams.

As the chief technology evangelist, it is a great privilege to be part of the IT team here at Union University and to serve you in this capacity. Let us know how we can help you do what you do best.



Need IT Help? Submit a QuickIT!

New Help Desk Ticket System Simplifies Support Requests

Introducing the latest addition to the IT service catalog - QuickIT - a self-service site for submitting Help Desk requests!

Now, with a few clicks of the mouse, you can request help you need, right from your computer.

Whether reporting an incident or requesting a service, QuickIT provides you a one-stop place for all your IT support needs. Plus, you can check the status of your open QuickITs, view your previous QuickITs, or check on any global service issues and outages.

No matter what campus location or whether you are an employee or a student, QuickIT makes doing business with IT simple and quick!

Wait! What if my computer has crashed or the network is down? Don't worry, you can always call us at 731.661.HELP (4357) or e-mail from your smart phone to help@uu.edu!

Go ahead, try it today! Learn more.


Software Portal Brings Convenience, Savings

Union Partners with e-Academy to Benefit Students, Employees

Union University recently joined other universities using e-Academy to provide a convenient and secure way to purchase and download academically-discounted software for personal use.

Whether you're a student or an employee, you can select from a variety of software titles including Microsoft Office (Windows or Mac), Windows 7, SPSS, Parallels and more. Most prices are under $100 – some as low as $20!

Download software immediately to your home computer from uu.onthehub.com or choose to order a DVD copy. Best of all, you'll have access to some of the best academic software titles around at prices you won't find elsewhere.

For complete details and a link to helpful frequently asked questions, visit our Software Purchasing information page.

Recognize E-mail Phishing Scams

Avoid Handing Over Your Personal Info to Cybercriminals

Phishing e-mail messages are attacks on the University's e-mail system designed to convince you to install malicious software or provide personal information under false pretenses.

Cybercriminals use social engineering to trick you into providing information so they can steal other personal and financial information or further penetrate Union's network resources.

What does a phishing e-mail message look like?

First, recognize that cybercriminals are not known for their grammar and spelling so read any questionable message carefully. Also, e-mail messages with links embedded in the message could be suspect. Hover your mouse over the link to see if it matches the link in the e-mail.

Next, watch for fake alerts and threats such as your email account has reached capacity and will be disabled if you don't respond. Information Technology will never threaten to disable your e-mail account.

Finally, cybercriminals will sometimes embed graphics, names, and titles that appear to be connected to Union IT or other departments.

Remember, Information Technology will never ask you for your Username and Password by e-mail. If you get a message that looks suspicious however, please report it to the Help Desk immediately.

Excellence-Driven Christ-Centered People-Focused Future-Directed

Apply to Union Campus Visits Give to Union