Scholarship Project

Kevin Westbrook

Professor of Marketing

13 Results

Peer-Reviewed Journal Article(s)

• "Servant Leadership Effects on Salesperson Self-Efficacy, Performance, Job Satisfaction, and Turnover Intentions," Journal of Business-To-Business Marketing, 29. (September 2022)
• "Effects of Leadership Style on Hindrance Stressors, Burnout, Job Satisfaction and Individual Performance in a Nursing Unit," Journal Of Healthcare Management. (June 2022) by Duncan Nicol and Kevin Westbrook (with Julie Nicol)
• "Do Pass-Fail Experiential Learning Activities Enhance Gen Z Sales Student Engagement?," Journal of Selling. (June 2021)
• "Sales Enablement and Hindrance Stressors' Effects on Burnout, Turnover Intentions, and Sales Performance," Marketing Management Journal. (June 2020)
• "An Investigation of Service Quality-Willingness to Recommend Relationship Across Patient and Hospital Characteristics ," Journal of Health Management, Vol. 18, No. 1, 49–69. (March 2016) (with Ugur Yavas, Emin Babakus, Cori Cohen Grant, George D. Deitz, and Ed Rafalski)
• "Patient-family Centred Care Measuring Perceived Service Quality Following a Critical Care Services Experience," Journal of Health Management, 17:3, 304-315. (September 2015) (with Cori Cohen Grant Ed Rafalski Emin Babakus)
• "First things first: Evaluate the potential of a process before establishing process control," Quality Progress, Vol. 47 No. 7, 28-32. (July 2014) by Steve Arendall, Andrew A. Tiger and Kevin Westbrook
• "Measuring patient-perceived hospitality service quality: validity and managerial usefulness of HCAHPS scales," Health Marketing Quarterly, 31.2, 97-114. (May 2014) (with Emin Babakus and Cori Cohen Grant)
• "Differences in Perception of the Morality of Profit-Making Among Various Student Populations," Ethics and Critical Thinking Journal, Issue 4, 72-85. (December 2012) by Walton Padelford and Kevin Westbrook
• "Gender, Competitiveness, and Unethical Negotiation Strategies," Gender in Management: an International Journal, Volume 26, Issue 4, 289-310. (December 2011) by Steve Arendall, Kevin Westbrook and Walton Padelford
• "Unethical Bargaining Behavior and the Effects of Hypercompetitiveness and Learning Orientation," Conflict Resolution & Negotiation Journal, Issue 2010 Volume 4. (December 2010) by Kevin Westbrook and Steve Arendall
• "Negotiator Hypercompetitiveness and Unethical Negotiation Strategies: Examining the Effects of Performance Goals," Ethics and Critical Thinking Journal, Issue 3. (February 2009) by Kevin Westbrook and Steve Arendall

Presentation(s)

• "Negotiator Sex Differences, Competitiveness, and Unethical Negotiation Strategies" Co-authored with Steve Arendall  Walton Padelford  (with Walton Padelford Kevin Westbrook)
  Academy of Management Association, Montreal, Canada. (June 2010)