 |
Daily and
Routine Job Tasks
| What to do at the start
of your shift, during your shift, and before leaving your
shift. |
|
|
What's at the Helpdesk
| Detailed information
about what's housed at the Helpdesk. Refer to SLA
Handbook (p. 18-22) for specific information on what's where and
guidelines for usage. (Note: Acrobat Reader 3.0 or
higher must be
installed on your computer to read the handbook!) |
|
|
Handling Inventory/Supplies
| One of the duties of the
SLA is to handle requests for such items as paper and printer
cartridges. These supplies are kept in the large supply cabinet in lab
C-2.
Computing Services no longer purchases computer
supplies for campus departments. If a student makes a request to
purchase a diskette or zip disk at the Helpdesk, politely direct them
to Union Station (who sells diskettes only). Zip disks must be
purchased from a source outside the University. |
|
|
Problem-Solving Tips/Techniques
|
Here are web sites to help
you in solving user questions and support issues as they arise. |
|
