Account Information
When you become an active member of the University community, you receive accounts that allow you to sign into various services.
Students accepted for admission :
- Your accounts are created soon after you are accepted for admission. The University sends you a brief, introductory email to the non-Union email address we have on record for you. This message from the SuccessStart email account includes your UU email address, account name, initial temporary password, UU ID number and other important information.
- If you cannot find the message in your inbox/spam/clutter/junkmail folders, contact your enrollment counselor/coordinator or IT Help to verify your non-Union email address. The introductory email will be sent again to your non-Union email address, with a new temporary password. If you have more than one message from SuccessStart, use the most recent one to find your current temporary password.
- The SuccessStart email message includes a Get Started button. When you click the button, you'll be asked to sign in with your email address and temporary password. You will be required to change your temporary password. You'll be directed to IT's SuccessStart page where you can learn about useful services and resources.
Employees :
- Look for your account name and temporary password in a letter from IT that you received when you first began working here. If you cannot find the letter, use this button to look up your account name and UU email address using your Union ID number... or contact IT Help.
Help Options
Submit a Help Central request for any University technology need - questions, something not working, additional employee software, etc. There are three ways to contact us. Choose the one that's most convenient for you.
What do I need to tell IT Help?
Whether you use the Help email address, phone number or web site, you will receive prompt service by including this information:
- your name - include your first/preferred name and your last name
- your University ID number (students only)
- your location (campus/building/room, if the problem is location-specific)
- your phone number - include the area code if it is not a Jackson number
- Employees: If the issue is with your office phone not working, for contact purposes be sure to include the number for your cell phone, your home phone or an office near you, as well as the problematic phone number.
- your e-mail address
- If the issue is with your University email not working, for contact purposes be sure to include a non-uu.edu email address, as well as the problematic email address.
- a detailed description of the issue or need.
If the need is related to something not working properly, be sure to include information such as:
- steps you have tried to resolve the problem, such as restarting the program, restarting the computer/printer, etc.
- when the issue was first noticed and if/when it has been addressed by IT staff before
- others near you that may be noticing the same issue
- any near-term deadline or event impacted by the issue.
When can I contact IT Help?
You can contact the IT Help 24 hours a day, 365 days a year, by emailing the Help address, by calling the Help line or by signing into the Help website. We'll respond in a timely manner.
If you need to communicate with us directly by visiting, please be aware of our business hours.
- IT professional staff are here to serve you beginning at 8:00 a.m. each workday.
- University offices close at 4:30 p.m.
- IT Help is closed on weekends.
- IT offices, general-purpose computer labs, and IT Help are closed for all University holidays.
- These areas are closed for inclement-weather events posted on www.uu.edu. Weather schedules (late openings, early closings, all-day closings) may vary by campus.
- We will respond to your needs as soon as possible.
You can always connect with Help Central for assistance when you see this.
